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Demonstrated Consistency to Meet Customer Needs
HJI is committed to providing premium customer service. Customer satisfaction
is the essence and success of the business. Customers expect quality service,
on-time delivery and a competitive price. We are proud of meeting or exceeding
customer expectations.
HJI uses customer feedback surveys to monitor their satisfaction. Feedback
from the surveys shows customer satisfaction is related to the delivery
of the service and the relationships with the staff.
Ability to Meet Cost Objectives Now and in the Future
HJI understands that companies competing in a global marketplace must
be able to produce, store and transport goods in the most cost-effective
manner possible while maintaining high standards of quality control and
customer service. As more companies compete, your manufacturing, warehousing
and distribution systems must be capable of responding to ever-changing
market requirements.
HJI can offer customized services that can help customers meet their
logistics objectives and stay steps ahead of the leadership and expertise
to develop and implement the appropriate, fully integrated solution -
on time and within budget. Throughout each project, we continuously focus
on cost justification, cost control and most importantly, satisfying your
changing requirements over the long term.
Our objectives include:
- setting realistic but aggressive cost objectives early in each project;
- devising and employing a process for accomplishing cost-schedule-performance
tradeoffs during each phase and at each milestone decision point
- managing risks to achieve cost, schedule, and performance objectives
- devising appropriate metrics for tracking progress in setting and
achieving cost objectives
- motivating managers to achieve project objectives
- establishing additional incentives to reduce operating and support
costs.
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